This Privacy Policy applies to any Tempo product, website or online application that refers to or links to the Privacy Policy (collectively, our “Services”).

Tempo (Aust) Pty Ltd (“Tempo,” “we,” “us,” “our”) know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer and store your personal information. This Privacy Policy provides an overview of our information practices.  The Privacy Policy applies to Tempo products, websites or online applications that refer to or link to the Privacy Policy and to any other personal information you provide to us or we otherwise collect (collectively, our “Services”).

The Privacy Act 1988 (Cth) (the “Privacy Act”) applies to Tempo’s collection, use and disclosure of your personal information as well as other applicable laws protecting privacy.  Where appropriate, Tempo will handle personal information relying on the employee records exemption and the related bodies corporate exemption in the Privacy Act. While this Privacy Policy applies to all our Services, additional consents may be obtained for specific services or certain uses or disclosures of your information.

If you receive a product or service from one of our affiliates or your information is otherwise collected by one of our affiliates, that affiliate may have a separate privacy policy. You should refer to that privacy policy for further details about how the affiliate may collect, process, use, store and disclose your information.

This Privacy Policy should be read in conjunction with, and is subject to: (i) any other privacy or collection statement that Tempo may provide to you when it collects your personal information or provides a particular Service; and (ii) any terms and conditions of use which govern your access to and use of each of our Services.

It is important that you read the Privacy Policy carefully because anytime you use our Services, you consent to the practices we describe in the Privacy Policy. If you do not agree to the practices described in the Privacy Policy, you should not use our Services.

It also is important that you regularly check for updates to the Privacy Policy. If we update the Privacy Policy and you use our Services after the update, the new practice(s) identified in the update will apply to your use of the Services, although in certain cases we also may let you know about changes we consider to be material by placing a notice on relevant Services. The most current version of the Privacy Policy will always be available here.

You can check the “effective date” posted at the top to see when the Privacy Policy was last updated.

2. Information We Collect

We collect various types of information in connection with the Services, including:

  • Information you provide directly to us;
  • Information we collect about your use of our Services; and
  • Information we obtain from third-party sources.

2.1 What information do we collect about you and why?

We collect, hold, use and disclose your personal information for the purpose of providing Services and information to you, for our business operations and for other purposes set out in this Privacy Policy.

You can choose not to provide us with certain types of information, but if you do so we may not be able to provide you with certain Services or it may affect your ability to use or receive some Services.

2.2 Information you provide directly

We may collect information directly from you:

  • To provide and improve our products and services—subject to the direct marketing section below, we may also use your information for marketing purposes. We may sometimes also collect personal information for assessment and analysis of our market, customers and Services, to enable us to monitor, review and improve the Services which we offer and for internal record keeping.
  • For surveys, promotions or competitions—we may collect information from you in customer surveys, prize draws, competitions or promotions. We may also use this information to monitor or improve customer satisfaction and (subject to the direct marketing section below) for marketing purposes.
  • to assist with your queries—you may also choose to provide us with your name or other contact details when you call us by phone, write to us or email us, so that we can respond to your query and send you information about our products and services.
  • When you use our websites—in general, you can use parts of our websites without giving us any information, unless you are interacting with us for purposes such as those described above. Please read also the section below about the use of cookies, beacons and similar technologies on our websites.
  • As part of our general business operations and administration—Tempo also collects personal information in relation to its general business operations and administration. This may include information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, dealers, related companies, agents, advisors, corporate customers and business partners.
  • For employment and contracting—when you apply for a job or contract with us or otherwise do business with us, we may collect certain information from you, from any recruitment consultant and from your previous employers and others who may be able to provide information to assist us in our decision on whether or not to make you an offer of employment, engage you under a contract or otherwise do business with you. If you are made, and accept, an offer of employment with us, this Privacy Policy will not apply to our acts and practices in relation to employee records about you as a current or former employee to the extent those records are exempt from the operation of the Privacy Act.

2.3 Information about your use of the Services

  • In addition to the information you provide, we may collect information about your use of our Services through software on your device and other means. For example, we may collect:
  • Device and online information—such as your hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and settings of the device you use to access the Services.
  • Log information—such as the time and duration of your use of the Service, search query terms you enter through the Services, and any information stored in cookies that we have set on your device.
  • Location information—such as your device’s GPS signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain Services.
  • Other information—about your use of the Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Service.
  • As part of our general business operations and administration—Tempo also collects personal information in relation to its general business operations and administration. This may include information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, dealers, related companies, agents, advisors, corporate customers and business partners.

2.4 Information from third-party sources

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We may collect information about you from our suppliers (including repair centres, resellers, service providers, content providers and retail stores) who collect your personal information on our behalf for the purposes set out in this Privacy Policy. We also may receive information about you from third-party social networking services when you choose to connect with those services.

2.5 Other Information We Collect

We may collect other information about you, your device, or your use of the Services in ways described to you in any applicable terms and conditions or collection statements.

3. Use and Sharing of Information

We use the information we collect (and may combine it with other information about you) to, among other things:

  • Provide the Services you request;
  • Understand the way you use the Services so that we can improve your experience; and
  • Provide customised content and advertising.

We also use the information we collect in ways described to you in this Privacy Policy and any applicable terms and conditions or collection statements. We may share your information with the recipients referred to in this Privacy Policy, including:

  • Affiliates—the Tempo family of companies.
  • Business partners—trusted companies that may provide information about products and services you might like.
  • Service providers and suppliers— including companies that provide services to, for, or on behalf of Tempo.
  • Law enforcement—when we are required to do so or to protect Tempo and its users.

3.1 How do we use your information and why?

We may use information we collect for the following purposes:

  • to register you or your device for a Service;
  • to provide a Service or feature you request and to operate our websites and online platforms;
  • to assist with your queries;
  • to provide customised content and make recommendations based on your past activities on our Services;
  • to maintain and develop our business systems, including for testing and upgrading purposes; 
  • for our general business operations and administration;
  • to register you on our websites, to administer our website Services (including processing any searches or requests for information about our Services), and to allow you to use those Services (e.g. blogs, open forums, location based services and discussion pages);
  • for advertising, such as providing customised advertisements and sponsored content and sending you promotional communications;
  • for assessment and analysis of our market, customers and Services (including asking you for your opinions on our Services and carrying out customer surveys);
  • to understand the way people use our Services so that we can improve them and develop new products and services; 
  • to provide maintenance services for your device;
  • to conduct customer surveys, competitions, prize draws or promotions, as permitted by law; 
  • as required or authorised by law; and
  • otherwise with your consent.

We may combine all of the information we collect from you, regardless of how you access our Services, and use it for purposes consistent with this Privacy Policy. Where applicable, this means that information you provide in connection with one Service may be used by other Services for the purposes we describe in this Privacy Policy.

3.2 To whom do we disclose your information and why?

For the purposes described in this Privacy Policy, we may disclose your personal information to the following entities:

  • Affiliates. Your information may be shared among Tempo affiliates. We may disclose your information to any company in the Tempo group (which includes our affiliates and related companies, contractors to whom we have outsourced the provision of services to our customers and any other entity operating under the Tempo brand name with authority from Tempo). 
  • Business Partners. We also may share your information with trusted business partners. These entities may use your information to provide you with services you request, make predictions about your interests and may provide you with promotional materials, advertisements and other materials. 
  • Service providers and suppliers. We also may disclose your information to our service providers, suppliers, contractors, dealers, distributors, resellers, repair centres, agents, and business partners who help us deliver a Service to you or provide services for or on behalf of us, such as companies that help us with billing or that send emails on our behalf. 
  • Our Professional Advisers. We may disclose your information to professional advisors in the course of obtaining professional advice. 
  • Other Parties When Required or Authorised by Law or as Necessary to Protect Our Services. There may be instances when we disclose your information to other parties:
  • to comply with the law or respond to compulsory legal process (such as a search warrant or other court order); 
  • to verify or enforce compliance with the policies governing our Services; and
  • to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, or customers.
  • Other Parties in Connection With Corporate Transactions. We may disclose your information to a third party as part of a merger or transfer, or in the event of a bankruptcy. We may disclose your personal information to anyone to whom our assets or business (or any part of it) is transferred.
  • Other Parties With Your Consent or At Your Direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.

3.3 Accessing and Correcting Your Information or Making a Complaint

You may request access to your personal information we hold about you by contacting our Privacy Officer using the details set out in this Privacy Policy. If you think that any of the personal information we hold about you is not accurate, complete or up-to-date, you may also request that we correct that personal information by contacting our Privacy Officer. We will respond to any such request within a reasonable period. While we will endeavour to allow you to access and correct the personal information we have about you, sometimes that will not be possible, in which case we will notify you and give you the reasons why (except to the extent it would be unreasonable for us to do so).

If you wish to make a complaint about our handling of your personal information, you may contact our Privacy Officer using the details set out in this Privacy Policy with your full name and contact details and a detailed description of your complaint. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If we are unable to resolve your complaint, we will inform you of the steps available to you in those circumstances.

4. What do we do to keep your information secure?

We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.

4.1 Third-Party Links and Products on Our Services

Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by third-party websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.

We also may make available to you certain products or services developed by third parties. Tempo is not responsible for these third-party products or services.

4.2 Cookies, Beacons and Similar Technologies

We, as well as certain third parties that provide content, advertising, or other functionality on our Services, may use cookies, beacons, and other technologies in certain areas of our Services.

Further information

If you have any questions or wish to access or correct your personal information, make a complaint or change your preferences in respect of direct marketing, please contact our Privacy Officer at:

Tempo (Aust) Pty Ltd

8/ 14 Rodborough Road, NSW 2086 Australia
Telephone: 1300 886 649 (Customer Service)